Frequently Asked Questions & Policies
Please Email us at dookiedutycleanup@gmail.com or call or text at (330) 501-6537 if you cannot find an answer to your question.
We are a pet waste removal company that will thoroughly clean up your yard of yucky dookie! We will take the waste we collect and throw it away in your trash can. However if you would like off sight disposal you can check our pricing page for more details!
Yes we do! Before and after every house we clean our tools with sanitizer to stop the spread of any canine viruses.
We wont be able to provide our best work if your yard is cluttered with heavy leaves, tall grass, rocky areas, or debris. We will try our best to work around these obstacles. However, if the obstacles become to dangerous or excessive we can suspend service until your yard is properly maintained and safe for our staff.
Absolutely! However if your dog is aggressive or uncomfortable with strangers we kindly ask that you keep them restrained or inside while we get our work done. We prioritize our staffs safety!
Collected dog waste from your yard gets bagged up and put in your trash can! However if you would like off sight disposal you can check our pricing page for more details!
We can work though most weather conditions but extreme weather beyond our control such as Heavy Rain, Flash Foods , Intense Heat, Freezing Temperatures, Ice and Snow beyond an inch will Prevent us from completing our services correctly. If we can not perform through the weather conditions our services we may be delayed till the next following available work day.
Our services are not available on the following holidays and Days:
New Years Eve & New Years Day
Thanksgiving & the Day after
Christmas Eve & Christmas Day
Saturdays & Sundays
As well one week out of the year we are entitled to a vacation. Services will be delayed until the following week.
Services will be worked around these holidays so you can still get the services you requested.
We will not enter anyone's home for pet waste removal.
We will not remove any dead animals or garbage from your property.
We do not mow, rake, shovel snow, or remove yard debris
We do not handle hazardous waste or medical waste
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